We want to make your shopping experience an enjoyable one and we do what we can to ensure everything goes smoothly from ordering your item to having it delivered. If you have any questions about our shipping, returns policy or what to do if you’re faced with a faulty item, please see the sections below.
We aim to have all orders dispatched the following working day, with an expected delivery time of 3 – 5 working days. In the unlikely event that you haven’t received your product on the 5th working day following the date of your order, please contact us with your order number and we will look into this for you.
Please note that shipping to the Scottish Highlands & Islands, Northern Ireland, Scilly Isles and Isle of Man may take longer.
We offer free shipping on all orders of £100 or more. Shipping fees will automatically be removed as you complete your order through checkout.
Order Cancellation, Returns & Refunds
In the event that you would like to cancel your order and request a refund, you are welcome to do so within 14 days of receiving your item. Simply inform us that you would like to return the item and further instructions will be sent to you. You will then have 14 days to return the item to us, and a refund will be processed promptly once the item has been received.
Please be advised that you will be liable to pay for return shipping costs, and that any returned items must be in their original packaging where applicable and must be unused. Any items showing any signs of wear and tear, will not be accepted.
In the unlikely event that an item is faulty, please contact us and let us know, and we will replace the item.
UK Based Company
Carrying Babies (CarryingBabies.co.uk) is a UK based business, owned and operated by its UK parent company Glimster Ltd.